Client Agreement

Behind the Brands

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Terms of engagement

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Agreement & signature

Read the terms, then sign below.

Placeholder terms. Scope, initial term and legal entity details still to be confirmed with Behind the Brands before this form goes live.

Behind the Brands — governed by the laws of England and Wales.

1. Term

This Agreement commences on the agreed commencement date and continues for an initial fixed period of [TERM TO CONFIRM], referred to as the “Initial Term”. After the Initial Term, this Agreement continues on a rolling monthly basis unless terminated in accordance with Clause 7.

2. Fees and Payment

The Client agrees to pay the Service Provider a management fee of the agreed fee, collected by Direct Debit.

Payment is collected automatically by Direct Debit through GoCardless, the Service Provider’s authorised payment provider. By completing the Direct Debit mandate, the Client authorises these recurring collections. The first payment is collected on or shortly after the commencement date, once the mandate is active, and recurring payments follow in advance on the agreed schedule. The Client is notified in advance of every collection in accordance with the Direct Debit Guarantee.

If a Direct Debit collection fails or the mandate is cancelled, services may be paused until payment is received.

All fees are exclusive of VAT, where applicable. VAT shall only be charged additionally where legally required.

3. Scope of Services

To be written with the client. Behind the Brands sells Content Creation, Management, Strategy and Meta Ads. This clause must describe what is actually included at the agreed fee — deliverables, platforms, revision rounds and turnaround.

4. Additional Services

The agreed fee does not automatically include services outside Clause 3. Any additional services must be agreed in writing before work begins.

5. Intellectual Property and Account Ownership

All content produced specifically for the Client transfers to the Client upon receipt of the relevant month’s fees in full. The Client retains ownership of its brand name, logo, images, products, trademarks, business information, social media accounts, login credentials and customer data.

The Service Provider may retain copies of created content for portfolio, marketing or case study purposes unless the Client requests otherwise in writing.

6. Client Responsibilities

The Client agrees to provide accurate business information, access to relevant platforms, and to respond to approval requests within a reasonable time. Delays in receiving information, access or approvals may affect delivery schedules.

7. Termination

Either party may terminate after the Initial Term by providing [NOTICE PERIOD TO CONFIRM] written notice. The Client remains responsible for payment of all fees due up to the effective termination date. All fees paid are non-refundable.

8. Performance

The Service Provider does not guarantee specific follower growth, sales, engagement, reach or revenue, as performance is affected by platform algorithms, audience behaviour and market conditions.

9. Confidentiality

Both Parties agree to maintain confidentiality regarding any proprietary, commercial or personal information disclosed. This obligation continues after termination.

10. Limitation of Liability

The total liability of the Service Provider shall not exceed the total fees paid by the Client during the active term of this Agreement.

11. Governing Law

This Agreement is governed by the laws of England and Wales.

12. Acceptance

By signing below, both Parties confirm that they have read, understood and agreed to the terms of this Agreement.

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